1. Information We Collect
Various types of information are collected from you while you use x333's services. This data is gathered in two main ways — directly from you and automatically through your use of the platform.
Information provided directly by you:
- Name, Date of Birth & Gender
- Mobile number and email address
- National ID or passport details (for KYC verification)
- Bank account or mobile banking number (for payment processing)
- Current Address
- Information from conversations with the support team
Automatically collected information:
- IP address and device information (model, OS, browser)
- Login time and session duration
- Gaming Activity Logs (bets, wins, losses)
- Deposit & Withdrawal History
- Cookie & Browsing Pattern Data
- Referral source (how you found x333)
2. How Your Information Is Used
X333 uses your information for the purposes outlined below. Each purpose is clearly defined and grounded in a lawful legal basis.
| Purpose of Use | What Data Is Used | Legal Basis |
|---|---|---|
| Account Management | Name, Mobile, Email | Contractual Requirements |
| Identity Verification (KYC) | NID, passport, photo | Legal Obligation |
| Payment Processing | Bank / Mobile Banking Details | Contractual Requirements |
| Fraud Prevention | IP, device, and transaction logs | Legitimate Interest |
| Customer Support | Communication History | Contractual Requirements |
| Marketing (with consent) | Mobile, Email | Your Consent |
| Service Improvement | Usage Patterns & Logs | Legitimate Interest |
3. Data Sharing & Disclosure
X333 never sells your personal data to third parties. However, information may be shared in the following limited circumstances:
- Payment Processor: Bkash, Nagad, Rocket, and other payment gateways receive only the information needed to complete transactions successfully.
- KYC Partner: Data is shared with licensed verification services for identity verification purposes.
- Legal Authorities: We are legally required to provide information when ordered by a court or in response to a legitimate request from a regulatory authority.
- Game Provider: Limited gameplay data is shared with our certified game partners.
- Fraud Prevention Agency: Relevant authorities may be notified if money laundering or fraud is suspected.
All third-party partners are required to adhere to strict data protection agreements. They may not use your information for their own purposes.
4. Cookie Policy
X333 uses several types of cookies. Cookies are small text files stored in your browser that help enhance your experience.
| Cookie Types | Purpose | Duration |
|---|---|---|
| Essential Cookies | Login sessions, security, and site functionality | Deleted at the end of the session |
| Performance Cookies | Site Speed & Performance Analysis | 1 year |
| Functional Cookies | Remembering language, game preferences, and user settings | 6 months |
| Analytics Cookies | Understanding User Behavior & Improving Our Services | 2 years |
You can disable all cookies except essential ones, though some features may be limited. Manage your cookie preferences at any time through your browser settings.
5. Data Security Measures
X333 follows the highest industry standards to protect your data. Our security infrastructure safeguards your information across multiple layers:
- 256-bit SSL/TLS Encryption: All data transferred between your browser and our servers is encrypted.
- AES-256 Data Encryption: Stored data is protected with the highest-grade encryption.
- Two-Factor Authentication (2FA): An extra layer of security when logging into your account.
- Firewall & DDoS Protection: Our servers are protected against cyber attacks.
- Regular Security Audits: Independent security experts conduct regular audits.
- Access Controls: Only authorized personnel can access the necessary information.
- 24/7 Monitoring: Unusual activity is detected in real time.
In the event of a data breach, we will notify affected users and the relevant authorities within 72 hours.
6. Your Privacy Rights
As an x333 user, you have the following rights. These rights are recognized under international privacy law:
To exercise these rights, contact us through our support channels. Your request will be processed within a maximum of 30 business days.
Steps to Exercise Your Rights:
- Submit your request to the support team and verify your identity.
- Please clearly state which right you wish to exercise.
- We will confirm receipt within 5 business days.
- Requests will be completed within 30 business days.
- You will be notified if a complex request requires additional processing time.
7. Third-Party Services
X333 works with a select group of trusted third-party services that keep the platform running. Every partner is held to strict security standards.
- Payment Gateway: Bkash, Nagad, and Rocket receive only the payment details required to process transactions.
- Game Software Provider: Our licensed game partners receive limited data to manage gameplay.
- KYC Verification Service: Documents are verified through secure channels to confirm your identity.
- Analytics Tools: Anonymous data is used to understand site performance.
- Customer Support Platform: For managing live chat and support tickets.
All third-party partners are bound by data processing agreements and may not use your information for their own purposes.
8. Protection of Minors
X333 strictly prohibits users under 18 from accessing the platform. We do not knowingly collect any data from minors.
- Date of birth is collected at registration for age verification purposes.
- Age is verified through national ID during the KYC process.
- Suspicious accounts are suspended immediately.
- If a minor's account is identified, all associated data will be deleted.
9. Data Retention Period
We retain your data only for as long as necessary. Retention periods depend on the type of data and applicable legal requirements:
| Data Type | Retention Period |
|---|---|
| Account Information | 5 years after account closure |
| Transaction Records | 7 years (as required by financial law) |
| KYC Documents | 5 years after the end of the relationship |
| Support Conversations | 3 years |
| Gaming Logs | 2 years |
| Session Cookies | Automatically deleted at the end of the session |
| Marketing Consent Records | 3 years after consent is withdrawn |
Once the retention period expires, data is securely deleted or anonymized.
10. Policy Changes & Updates
This Privacy Policy may be updated from time to time due to business changes, new legal obligations, or service improvements.
- The date of any change will appear at the top of the page as "Last Updated".
- For significant changes, an SMS will be sent to your registered mobile number.
- A brief notification will be shown on your first login after any changes take effect.
- Continued use of the site after changes have been made will be considered acceptance of the updated policy.
Previous versions of the policy are archived and available upon request from our support team.
11. Contact & Complaints
For any privacy-related questions, requests, or complaints, please reach out to our dedicated team:
Once a complaint is submitted, we will provide an initial response within 5 business days and aim to resolve the matter within 30 business days. If you are not satisfied with our resolution, you have the right to escalate the complaint to the relevant regulatory authority.